How Can We Help?

The thing we have struggled with the most and continue to struggle with is how to best help the people we find in our path here.  Every day we see a need, feel some pain, touch a wound and we are not sure when we can or should help.  It is not just about money – maybe it’s least about money.

I have told you many stories about some of the families we have come to know and love.  Recently I have been sharing about the 3 girls who have stayed in our home after mom lost her house.  We are living week to week in that story and last weekend we waited at the orphanage on Friday afternoon to see if mom would come for her girls.  2 of them were in school (yay!) and the agreement was that at 4:50 she would come to pick up her youngest and then walk to the school to gather her other 2 for the weekend.  We waited and at 5:27 we decided she mustn’t be coming and we needed to go pick up the 2 at school at 5:30 and bring them home with us.  I was relieved.  We jumped in the golf cart and about 4 blocks from the orphanage we saw mom slowly walking towards the school.  So now my conscience had a battle.  Should we meet her, hand over her 5-year-old who was with us and deliver her to the school to get the others?  Or should we turn down a different street, so she didn’t see us, go get the girls and take them home.  Honestly, I didn’t want them to go home with her – but she is their mom and she appeared to be doing the right thing – although late and without her youngest.  So, we pulled up and

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Watching Mom walk away with ‘our’ girl

offered her a ride to the school.  I knew the oldest daughter would not be happy – she wanted to go home with us – so we quickly left before we were seen by the girls.  No one needed a scene outside the school.  We continued on to drop off 3 of the other Mans de Amor children in another town 20 miles away and stopped for some seafood.  We were quiet – I imagine this is how divorced parents feel when the ‘other parent’ gets their kids for the weekend.  We were worried, angry, frustrated.  But we are not their parents and it seems mom is trying.

About the time we were leaving the restaurant, I looked at my phone and saw a number of missed calls from the orphanage director.  She had the girls, mom didn’t actually want them that weekend because she had no beds in her ‘new’ home.   Relief.   They would be ours for one more weekend at least.

We headed back to Bucerias to pick them up and then we were faced with another moral dilemma.  We had an extra bed in our garage.  Our friend Diana had left it there and told us to give it to someone who needed it.  I knew the orphanage had another little bed to be given away.   We could help them set up their house so that they could again have their daughters with them.  I could make happen the exact opposite of what I wanted.   Oh, the struggle that went on inside.  No bed = the girls stay with me.  Beds = the girls go home.

I talked to Veronica that night and she said “let’s meet tomorrow morning and take them the beds.  Also, they want you to take your truck and help them get all the things that were thrown in the street when they were evicted from their last house.”   I knew – albeit grudgingly – that this was the right thing.  Let’s help them make a new home.

Saturday morning, we drove to their new house to pick everyone up.  House is a bit of an exaggeration.  There was a tiny cement room.  The yard was surrounded by a wire fence and miscellaneous filthy blankets were attached to the fence to create walls.  There was a piece of tin over it all.  That was the home – a fenced yard.  But it was theirs and it was not much different than many others in the neighborhood.

Off we went to help them find their discarded stuff.  We drove into one of the worst neighborhoods in Bucerias.  Grant and I had driven through there before in the golf cart and had said we didn’t think we better come back – a little rough.  But we helped them load and unload their few belongings and left them to set it all up.  The littlest one

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Family Saturday errands

stayed with mama and we took the 2 middle girls to the swimming pool for the afternoon.   I was very upset – I didn’t want them to go live in that little house – and when some tourists at the pool tried playing with the girls I grabbed our stuff and said “Let’s go” – no stranger is going to talk to my kids.   Except they’re not my kids and the home their mom is making for them is all she can provide.   The best way to help right now is to empower her to be the best mom she can be – offering support when she needs it.  That is what my mind tells me, my heart was struggling to agree.

That night the two youngest daughters were excited to stay with mom.  The oldest still refused and stayed with us.  We had some good talks about the importance of family and we told this angry 9-year-old we would be there if she needed us.  If you are scared, you know where we live.  She talked about her other siblings – besides the three of them there are 3 more brothers, 2 more sisters.  The sisters live with Grandma.  She doesn’t even know where the brothers live – Brian and Juan Carlos and one other. They are just teenagers living on their own.   It was a sad conversation and I feel so much pain for this child and for the mom who has lost all but 2 of her 8 children.   For now at least, the girls will continue to come to Manos de Amor during the week so mom and her boyfriend can find jobs.  Our weekend house will be open if they need us.

This family is not the only one we contemplate helping each week. There are constantly people showing up at our door selling things, needing things – maybe legitimate needs, maybe scams.   There is one young man who comes once or twice a week and rings our doorbell and asks if we have work.  We get him to sweep leaves or wash our car or other small tasks.  We give him 20 or 50 pesos, usually whatever food we have around.  Grant noticed his shoes were almost completely worn out and gave him some sandals.  Another day some pants.  A leash and some food for his scruffy little dog.  Well you’re not going to believe this.  Today he came to our door as usual and this time he said – “I am Juan Carlos.  You know my sisters.  You know my mom.”  It was one of the lost brothers!  For the past 4 or 5 months we have been feeding and clothing the brother of these three sweet little girls.  No one but God could have joined us all together.

I don’t know what our continuing role will be with this family.  The oldest daughter does not want to go home with her mom.  She does not like the mom’s boyfriend.  I don’t know that it is right for us to keep her with us.   I want to support a relationship but how can we help it become a healthy one?  How can we help reunite the brother with his siblings and his mom?

Today we stopped at the orphanage and all 3 girls surrounded us and gave us letters they had written to us.  Yesterday they had been in a fight with one of the boys in the home.  The letter said they were sorry for fighting.  (I didn’t know anything about the fight – not sure why I was getting the apology 😊) And then the last sentence of each letter – one to Grant, one to me.  I love you Grat. (They can’t say Grant).  I love you Karen.  Hugs all around.   And the story continues.

Good News for Britani!

Good news!  I’ve been telling you the story of the 2 little girls with the missing birth certificates.  In Mexico, children need birth certificates to go to school. Unfortunately, getting one is not free, so often the poorest moms just don’t get it done.  Which means the children who need education the most, may not be able to access it.  It is frustrating and Veronica, the director at Manos de Amor has spent too many hours to count over the years chasing moms for papers.  If mom won’t cooperate, her children can’t go to school.  That has been the story for 7-year-old Britany for the past 18 months.  She has been shuffled back and forth between Mom, Grandma, and Manos de Amor and has never been able to attend a school.  She has watched her friends go to school each morning while she is left behind.   Although Manos de Amor has offered to pay for the birth certificate and do all the legwork, Mom has simply refused to cooperate, and she is the only one who can make the application with a photo and signature.

On Monday, Mom came to Manos de Amor to tell us where her new home is, and Veronica insisted she go with her to get her photo taken.  At first, she refused…. again…. but after borrowing some makeup from one of the staff members she agreed to go.  By Tuesday Veronica had the papers filled out and signed and many copies made.  It will still be a while before she gets the actual birth certificate – papers must be filed at 4 different offices around the state.  But having the papers filled out was enough for the school to agree to allow Britani to attend – under 2 conditions:

  • It is only approved for two months. If no papers are produced within 2 months, no more school for Britani.
  • She had to bring her own chair. What?  Nope, the school did not have an extra chair for Britani, she would have to bring her own.  So Veronica took a little wooden chair from the Manos de Amor dining room, outfitted it with a desktop and voila…. she had a desk.

From the dining room to a classroom

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By Wednesday, Britani was in school in her spiffy new uniform and polished black shoes, and when we picked her and her sister up in the golf cart after school she was happy beyond measure.  She is a year behind others her age, 2 months behind those in her class – but she is in school and she is excited.

More than anything, we hope that this will be a turning point for this family.  That Mom will step up and recognize how amazing her children are.   Will be there Friday afternoon to take her daughters home from school like all the other mothers who crowd around the school doors.    And if that doesn’t happen, our guest rooms are ready.  But for this week we celebrate that finally Britani is in school!

 

A Weekend of sad FUN

Last weekend was fun, scary, hilarious, perplexing, humbling, exhausting and deeply satisfying.    Instead of doing our regular weekly vegetable shopping and house cleaning, we spent the weekend playing Monopoly, making bracelets and trying to braid the hair of the three little girls who stayed with us from Friday afternoon until Sunday evening.

We are so fortunate to spend most days working at Manos de Amor, a children’s home here in Bucerias.  Most of the children have some type of family or extended family – but every one of them has a painful story of poverty, abuse and neglect.  Even those parents who care, struggle to provide what their children need.  I have written before about the three little girls whose mom pops in and out of their lives, depending on the desperation in her own circumstances.  2 of the girls have never received birth certificates so they cannot attend school.   Usually we drive them to their grandmother’s home on Friday nights but since their mom and their grandmother recently had a falling out, that is no longer an option.  Mom has recently moved to Bucerias and we were hoping that living closer would make the situation a bit safer for these young girls.  Unfortunately, for the past 2 weeks Mom did not show up on Friday to get her children, nor did she call to explain.   The first weekend they went home with the orphanage director and then came to our house for Saturday afternoon.  On Sunday we all ran/walked/biked/skipped in a 5k together.

Our first weekend together away from the orphanage – some beach time and a 5k together

Last week they begged to spend the entire weekend with us.  No one, not even these sweet children, expected their mother to show up.  Of course, we agreed.   We knew it would be fun and maybe a bit terrifying.

On Friday after our English class we loaded them into the golf cart along with the other 3 that we drive home to a neighboring village a few miles away.  About a block from the home, we saw a couple sitting on the curb and one of the little girls quietly said to me “That’s my mama.”  We slammed on the brakes, pulled a U Turn and signaled for the woman to follow us back to the orphanage.  I could immediately tell she was in no shape to look after 3 children, and my own motherly instinct kicked in.  I was not about to part with these children who deserved to be safe this weekend.  I needn’t have worried.  Mom was coming to tell us that she did not have a home to take the girls to, she had been evicted and would like them to stay at the orphanage for the weekend.   I tried to see the positive in this – she had at least come to tell us.  Unfortunately, she did not talk to her girls, did not hug her girls, did not acknowledge them.  She walked away, and we drove down the dirt road out of town.  I turned around and watched the middle girl – the 7-year-old – put her dirty little face in her hands and start to quietly sob for the mom she still loved and wanted to be with.  The mom who hadn’t even said hello after not showing up for a number of weeks.   I saw she had a paper in her hand and when I took it I saw a heart she had drawn and the word “mama” written on it.  Even though she didn’t expect her mom to show up, she had drawn her a picture just in case.

Grant and I did all we knew to reduce some of the pain – we went into extreme grandparenting mode.  Over the next 3 days we took the girls swimming, played all kinds of games, did crafts, cooked the foods they requested, went out for pancakes, watched movies with popcorn, went to church, and even got up in the middle of the night to get rid of a bug in their room.  They chose which bedrooms they wanted, unpacked their few clothes into drawers, and claimed a stuffed animal each.   We had a blast and they behaved really well.  Each of them had a ‘moment’ but we were prepared, and they passed quickly.  It was a great weekend and I was even called ‘Mama’ once by the littlest 5-year-old.

 

At the end of the weekend the oldest 9-year-old asked for my Spanish translator and typed in ‘divertido’ – FUN –“this weekend was divertido.  Can we come again next week?”  How do you answer that when everything about her life is so uncertain and unstable?  I don’t know what next week holds for you little one.

Today during English class Mom showed up at Manos de Amor.  She has found a new home, close to the orphanage.  The director immediately took her by the arm and drove her to get a passport photo taken.  That is the first of many steps to get birth certificates for her daughters.   At first she argued because she wasn’t’ wearing makeup.  Seriously?  That’s what you’re concerned about?  Obviously, I have mixed feelings.  I am invested now.  I have wiped away tears and combed away lice and cut up pancakes.  But she is their mom and they love her and in her own brokenness, she must love them too.   But she needs help and perhaps that is the best we can do – be there when she doesn’t show up to pick up the pieces.   Suspend judgement and be a friend.  Love her daughters when she can’t.  Today I shook her hand and said, “It’s good to see you”.   And then I came home and tidied two bedrooms, put stuffed dogs in the center of beds and prepared for visitors.   Maybe these three will be back.  Maybe it will be others.   Whatever our assignment, we’re ready!

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Norma and My Lost Computer

I still have no idea how I did it, but somehow, I lost my computer in the Mexico City Airport and did not notice it until I opened my briefcase in my home office in Bucerias.  Either I forgot to pick it up from the security bin (unlikely) or I forgot it in the Aeromexico lounge where we spent a few hours relaxing (quite likely).  I chalk it up to getting only 1.5 hours sleep on our overnight flight from Vancouver to Mexico City.  On top of that, after landing, we were trapped in the longest customs lineup of my life – 1 ½ hours of inching through the cattle stalls while women from Peru kept sneaking under the rails to bypass us.  I had a couple of free passes to the private lounge and I decided that since we still had 3 hours to kill, a comfy leather chair and some free snacks were definitely in order.  I remember finding us some soft chairs in a quiet corner with a plugin for my computer and then I don’t really remember if I actually plugged in the computer or not.   All I knew for sure on Monday afternoon was that I was in Bucerias and my computer was not.  PANIC!!!!!!   I had a lot of work to do after a busy week of meetings and losing my computer would be pretty much catastrophic.  The good news is that it is backed up weekly, so I would have most of my files, but I had done a lot of work over the previous few days that would be lost.

I started by googling the Lost and Found department at the Mexico City Airport, Terminal 2 and you won’t believe it.   First call…. they had my computer.  In broken Spanish I explained my problem and the woman who did not speak English understood me after asking a few questions.  Playa?  It has a playa?  YES it has a beach on the screen.   (Of course, it does, right?).  It says DIVA?  What?  DIVA?  What?  Oh yes Dive!  It says Dive Sask.  That’s the one.   In 10 minutes I had found the computer.  How hard could it be to get it home?

The woman suggested I call the next morning when the English speaker Mataya was there to help me get it home.  I was obviously pretty pleased with myself and thought I was freaking awesome for solving this problem.  I was actually pretty darn stupid to think this was going to be so easy.

The next day I called back to this office and Mataya told me to contact the Aeromexico Lost and Found department and they would be able to help me.  I would need a copy of my passport, my boarding passes and a power of attorney authorizing them to send it to the Puerto Vallarta airport.  She gave me their number.   After searching through the garbage can to find my discarded boarding passes (remember those dang boarding passes????) I called the number Mataya had given me.  Of course, that number didn’t work.  After a bit of searching online I did find another number and then my nightmare began.

Screenshot_20171019-140003Over the next 2 days I called that number 35 times.  One call lasted 1 hour, 44 minutes and 58 secs.  Another was 31 minutes and 5 seconds.   Norma would ask the same questions, give me the same instructions (you must email your boarding pass and passport and a letter) and I would give her the same answers (Norma, I emailed that to you this morning – please check your email) and then she  would say “Okay let me check” and put her phone on the desk so I could hear her talking to the guy with the lost IPhone and then 15 minutes later we would have the exact same conversation.  For 1 hour and 44 minutes and 58 seconds.  I was starting to lose it.  I could see that computer slipping away.  She kept asking me which flight I lost it on and I kept saying “Norma, it is sitting at the Terminal 2 Lost and Found – please just check your email and then go get my computer and put it on a flight.  PLEASE NORMA!!!!”  “Okay let me check.”   “Okay I found your email and boarding passes, but I need a copy of your passport.” “Norma, it’s in the same email.” “Okay let me check”.   15 minutes.  “Okay I found your passport but I need a letter asking us to send the computer.”  “NORMA IT’S ALL IN THE SAME EMAIL.  PLEASE CHECK.”  “Okay let me check”.

“Okay all these documents seem okay, let me see if I can find the computer.”  Sigh.  “I know where the computer is.  It is at Terminal 2 Lost and Found.  They have my computer.  Please just put it on a flight to Puerto Vallarta”.  Okay I will call you right back when I find it.”.  That conversation took 1 hour and 44 minutes and I was no closer to seeing my computer.  A few hours later I hadn’t heard back so I called again.  31 minutes and 5 seconds later we had agreed that my computer was a silver Dell and that it was at Terminal 2 Lost and Found.  And that Norma would email me to tell me which flight it would be on the next day.  Of course, the next day Norma did not email me.  I checked my email every 30 seconds and I called a few more times.  No one had any answers for me.  “Senora, which flight did you leave your computer on?”  Aargh…..no….. I didn’t lose it on a flight.  Is Norma there?  “No Norma is not here”.  Click.  Dial tone.

Having had enough of Norma, I decided to try the Aeromexico office in Puerto Vallarta.  Let’s work this backwards.  I called the office in PV “No one here speaks English.  Try the airport.”  Honestly, my Spanish was exhausted so I called the airport.  I started telling my story and then Victor said to me “Ah yes, Senora Swanson, I have your computer here.”  “WHAT?” It’s in PV?  NOW?”  Yes it is – I will be here until 6:00.”  Obviously, Grant and I flew out of the house and sped to the airport.  Victor met me with a sealed box and then he said, “Well I can’t really give this to you unless you give me a letter authorizing us to give it to you.”  “Victor, I sent a letter to Aeromexico in Mexico City.  Many times.  Please, I really need my computer.”  “Well Senora Swanson, Aeromexico has been very kind to you but we can’t be held responsible if your computer is damaged.  (Looking at the look on my face….) Okay I will give it to you but when you get home please email me a letter for my files.”  And then he handed me scissors and told me to open it myself.  He didn’t want to be responsible.  I was terrified.  What would be in the box?  Would it be my computer or that other dude’s IPhone?  Would it be broken?

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The first thing I saw in the box was the letter I had sent – right on top.  I handed it to Victor who was very happy.  I dug deeper and there was my precious computer.  In perfect shape.  I was very, very happy.  And Norma?   I imagine she is still on the phone listening to tired traveler’swoes and ‘checking’ on solutions.  She is probably happy.

Mexican Bureaucracy in Canada OR Lots of Lost Things

I can’t quite believe that even in Canada, Mexican bureaucracy followed me and tortured me this week.  We had a great work/vacation/family time in Canada, but after 2 weeks we were eager to get home to our life in Mexico.  We had commented many times over the weeks how very easy things are in Canada and the US.  Stores open when the sign says they will open, things cost the same for everyone no matter what color their skin is and rules can always be found in the fine print.  But still we missed our crazy unconventional life in Bucerias and were ready to head back.)

We boarded the West Jet plane that was the beginning of our long journey from Sasktoon to Vancouver to Mexico City to Puerto Vallarta.   The flights weren’t great but using Air Miles the price was right.  We had printed all our boarding passes and the luggage tag for our one suitcase.  We were assured the bag was checked through to Mexico City where we would pick it up at Customs.   We spent the day with our daughter in Vancouver, searching for maple leaves for little Lucio who had requested them and then headed back to the airport for our overnight flight to Mexico City.  That is when I realized I had lost my boarding passes.  No big deal right?  They’ll print me more right?

First we tried the West Jet desk in the Domestic arrivals area where we had first landed.  No, since the West Jet leg is finished, you need to go to the Aeromexico desk in the International Departures area.   We headed to Aeromexico and explained our dilemna.

Yes they could print me new boarding passes – no problem.  But Senora, where is your luggage tag that is usually attached to the boarding pass?  Well yes that is lost too but I’m not worried – I’m sure the luggage won’t be lost.  But Senora, you can’t board the plane without the luggage tag – they have to look at it at the gate.  And you won’t be able to get your suitcase in Mexico City without that tag.
Okay I have traveled a LOT and no one has ever asked to see the bag sticker – except that time in Ottawa when I lost my bag and filled out all the forms and then realized the bag was sitting right beside me all the time  – but that’s another long story.   Certainly no one has ever asked to see my sticker BEFORE letting me board the plane!  So I pushed back a bit.  That doesn’t really sound right.  My bags  were checked in Saskatoon all the way to Mexico City.  Why would the gate agent in Vancouver need to see my bag receipt before letting me board?  Senora, they need to prove it is your bag.  But it’s already been proven – in Saskatoon where it was loaded.  Well they won’t put it on this plane until we see your sticker.  So you mean all of these people in this line are going to show you their bag tag?  Yes Senora.  Can I double check this with your supervisor?  Who said this was certainly the case – no luggage tag, no boarding.

Okay well can’t you just print me another bag tag along with the boarding passes?  No Senora, only West Jet can do that.  I can see the record of your suitcase on my computer so let me write the number down on your new boarding pass and you go to the West Jet desk and tell them you need another tag with this number.  It is not far.

So off we went to find the West Jet desk  – which was definitely far.  We were in the International Terminal – West Jet is at the far end of the Domestic terminal.  Of course when we got there they said what I expected them to say.  What?  That makes no sense.  I can’t print the bag tag since the flight is in progress.  But I’ve never heard of anyone ever checking the tag at the gate.  That’s total crap (quote).  But let me get my supervisor.  Who raised his eyebrows very high and said, Well that makes no sense.  I’ve never heard of that.  Are you sure that’s what they said?  Sigh.  Just like getting our trailer license plates all over.  The kind agent tried to help.  Okay well here is my computer screen which shows your luggage number – why don’t you take a picture on your phone of my computer and show it to them.   Which I did.  But the thing is, it was the same computer screen the Aeromexico lady had already shown me when she was writing down the number to show West Jet.

We headed back to the Aeromexico line, found the supervisor and showed her the photo on my photo – WHICH WAS ALSO ON HER COMPUTER – and she said that was fine, just show it to the agent at the gate.  We wandered around a bit – decided that it was not worth $34.95 to bring a tiny box of maple chocolates home to the children at the orphanage – and then headed to our gate.  Where the exact same lady we had been arguing with in the ticketing line was now the gate agent.  I walked up to the gate and handed her my boarding pass.  Oh yes Senora Swanson, we were just paging you.  We need to verify your bag tag.  I rolled my eyes and pointed to the spot where she had written our bag tag number.  She punched away on her computer.  Oh yes, I can verify this is the correct number of your bag tag.  WELL NO KIDDING – YOU JUST WROTE IT THERE after looking it up 30 minutes ago.  I never did show anyone the picture on the phone.  And as expected, no one in Mexico City asked to see my bag tag.  They didn’t even ask the standard questions like did I have alcohol or cigarettes or $10,000 or maple leaves from Stanley Park which I may or may not have had.


So I can say that the story of the lost boarding passes and lost luggage tag worked out just fine.  Unfortunately, when I opened my briefcase this afternoon, I realized that we have now moved on to the story of the lost computer in the Mexico City airport.   Stay tuned…

One Full Year to Get Some Plates

(Warning – this post is pretty long!  Much like our experience….)

1  year.  1 entire year.  To get Mexican license plates on the trailer we brought down from Canada …. it took 1 full year.    I am happy to report that we now have the Nayarit plates – 2-ND-7586 – but it was a crazy ride that you won’t believe.  Unless you’ve tried it.

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At the Border

The story started after we had gone through a sketchy 2 days at the border to get the trailer and the tools it contained across the border.  That was scary enough.  I am still not entirely clear exactly what went down there but we made it here to Bucerias and were certain the worst was behind us.  As we often are, we were wrong.

The week after we arrived, we headed to the DMV office to get our plates – passport, registration, and importation papers in hand.  We weren’t foolish enough to think it would be easy – but we did think it could be done that week.  Bahahahaha.

First hurdle – apparently we didn’t own the trailer.  WHAT?  The lady who would become our ‘new best friend’ showed us the importation paper that had someone else’s name on it.  Did we have a bill of sale – a pedimento -from that company?  Ah no – because it’s our trailer.  And I’ve never heard of that company.  We called our broker guy in Tucson and I could see him hitting his own forehead over the phone – that’s the import company and I forgot to send you a bill of sale to get it back in your name.  You’ll have to come back to the border to get it.  WHAT?  We are definitely not going back to the border.  He made a few phone calls, talked to some people and a few days later, “I’ll courier it right out overnight.”

A number of days later it arrived, along with his invoice to cover the cost of the courier – even though it was his fault that we didn’t get it at the border.  Fine.  Whatever.  We headed back to the office.  We have all the correct papers.  “Okay, but these papers have to be stamped in Tepic and you have to pay the fees there.”  WHAT?  Tepic is 2 ½ hours away – through the craziest mountain road and WE JUST CAME FROM THERE with this trailer.   We do not want to go back.  There must be another way?  “Well for $1000 pesos, I can send it there for you?”    Yes please.  Of course.   And then the copying, shuffling, stacking, reshuffling, stapling, unstapling, reshuffling began.  “Wait, you have given me a copy of your telephone bill to prove your address.  I need the original.”  You’re kidding right?  It’s just a phone bill.  “No, I need the original”.  We drove home and got the original.  The addition of that 1 piece of paper meant she had to start over unstapling, reshuffling, recopying, more shuffling, more stapling.  Some more fees.  And finally the papers were on their way to Tepic.   “Come back in 2 weeks for your plates.”

Okay, that’s not so bad really.  We returned in October to get the plates and met the same lady.  She pulled our file, shuffled through the papers and then told us “No, you will have to come back in 3 months.”  WHAT?  Why 3 months?    “Blah blah blah  Spanish Spanish blah blah 3 months.”    Apparently, the government had run out of plates and there would be no new ones until January.

In February, we returned to the office.  We had given them a couple of extra weeks – surely our plates would be ready for pickup.  Nope not yet.  We waited another month.  “Yes, everything looks good, but you will need to take the trailer for inspection now”.  WHAT?  We had the trailer thoroughly inspected at the border.   Why another inspection?

There are simply no common-sense answers to that question WHY and I have no idea why I keep asking it.  We took the giant pile of stapled papers, went to the storage compound, loaded up the trailer and headed for the final (?) inspection.

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The young inspector came out. Looked at the serial number on the trailer and headed back inside to fill out more papers.  Until he didn’t.  “I’m sorry.  The serial number on these papers doesn’t match the sticker on the trailer.” WHAT?   That’s impossible.  It was checked and double checked at the border.  “Sorry they don’t match. There’s nothing I can do”.  Now since this conversation was happening in Spanish, we were not 100% sure we understood, so he told us to come back the next day when his English-speaking boss would be there.  The next day we returned, and hearing the pronouncement in English did not help at all.  The numbers don’t match – you’ll have to take the trailer back to the border.  WHAT?  There is no $#**x.@@**!!!!  way we are taking the trailer back to the border.  “Well then you’ll have to go to Tepic to talk to my boss”.  Nope.  We’re not doing that either.  Give us something else.  “Okay well my boss comes to work out of the Bucerias office sometimes.  You can meet with him there”.

Of course, first we had to figure out what had gone wrong – why didn’t everything match?   As we looked closely at the paperwork and the stickers on the trailer, we found a perfect storm of problems.  Our trailer had been manufactured in 2005 and a serial number sticker affixed.  Then it was shipped to a dealer who wanted to sell it as a 2006 so another sticker was put on top of the older one.  Apparently not all Canadian businesses are honest either.  The top sticker had faded and you could see the original sticker through – which made the numbers really tricky to read.  Bottom line was that our Border customs guy had simply written the number down wrong at the border.  A 5 that looked like an 8 was transcribed wrong.  It was obvious when you looked closely at the label on the trailer.  Surely this little mistake could not shut down this entire transaction which had already cost us many thousands of dollars. This couldn’t be the end of the road could it?  We tried calling and emailing our customs guy hoping he could get the papers reissued with the correct number.  He never did return our call.

A few days later we headed over to the office in Bucerias to meet with the boss, el jefe.   Every day for a week we went there.  “He’ll be here in an hour”.  We heard it over and over.  He was never there in an hour.   Eventually they gave us his cell phone number and we decided we needed translation help from a friend.  Francisco phoned El Jefe and finally we had an appointment – and this time Francisco came along.

El Jefe – the boss – was friendly and he listened.  He unstapled the papers, reshuffled them and restapled.  Francisco laid it on thick – my Canadian friends are good people, they work at an orphanage, they are going to build houses and employ people, they are good for our community.  There must be something you can do to help them.   Even I was impressed.  “I would like to help them but the numbers don’t match.  I don’t know what I can do.  They need to go to the border to get new papers to match the serial number on the trailer.  Or they can find a local welder who will write a letter saying he built it in Mexico and they could give it another number”.  WHAT? Then Grant spoke up.  What if we can get a new serial number plate to put on the trailer to match the papers.  Instead of changing the papers, let’s change the trailer.  Then it will match what the Mexican government has put in the system?  ‘Yes that could work.  If you get that, I’ll just sign off on it all and you can get your plates.”  Okay we had a plan.  We had no idea if it was possible, but it was a plan worth pursuing.

The next few weeks were full of telephone calls and emails to Canada to the trailer manufacturer and the dealer who had sold it to us. We pushed hard.  You guys sold us a 2005 trailer and passed it off as a 2006 by hiding the original serial number label.  We thought we were buying a 2006.  You left 2 stickers on the trailer which has caused all these problems.  You need to help us.  “Sure, we can make you a new sticker with the new number – it will only cost you $500”.    What choice did we have?   We waited a few more weeks and finally the manufacturer told us he had mailed the new sticker.  WHAT?  You just don’t mail things to Mexico – it will never get here.  We had specifically asked him to courier it.  As expected, it never did arrive in our mailbox.  A few weeks passed.  “Okay, I will courier it overnight – today.”  By which he meant 5 days from now.   Another week passed until we got the new sticker.    And then we opened it and immediately saw the new sticker said 2006.  And we needed it to say 2005 to match the Mexican paperwork.  Which we had said in our emails.  Ahhhhhh.  More phone calls, more emails, more overnight courier packages that weren’t overnight.   But eventually we got a new sticker to match the Mexican paperwork.  Surely, we were close.

By this time, we were into August.  We took the stack of papers and the new sticker and we headed to El Jefe’s office hoping to get his signature on the whole mess.  First problem – it had been so long he had forgotten our story.  Second problem – he doesn’t speak any English.  But eventually he remembered and looked it all over and nodded and eventually said, “Okay now you need to take it for an inspection.” WHAT?  I thought you were going to sign off on it?   “No …. Inspection”.  Which is how we found ourselves back at the inspection building almost a full year after we had started the process.   20170908_104622.jpgThe same inspector looked at the trailer yet again and this time he admired our ladders on top of the trailer.  “I could really use a new ladder – how much are these worth?”  We ignored the bait and we headed inside.  He looked at the new sticker, shuffled and reshuffled the papers, punched away on the computer and finally said “Sorry – this number doesn’t seem to be in the computer database.  There’s nothing I can do.  You’ll have to go back to the border”.   WHAT?   Okay I DO NOT BELIEVE THIS.  We are not taking the trailer to the border.  You can see the serial number matches the papers now.  “Well then you’ll have to see my boss in Tepic”.  We already saw your boss – in his office in Bucerias.  “That’s not my boss.  That guy has nothing to do with this.  You need to go to Tepic”.  I really wish I had taken a selfie right then – my face had to be in complete shock.  What was going on?  So I did what I should have done 11 months earlier.  I sat down in a chair in front of his desk and said, “We are not going anywhere – you have to do something.”  And then I sat there.  For 90 minutes.  A standoff of silence.   I was not leaving until the inspection forms were stamped and stapled to the other papers.  Just.  Not.  Leaving.  He phoned a few people.  Told me over and over he couldn’t do anything and I just sat there.  After about 90 minutes I said “Look, just fill out the form and give us the plates.”    And you know what he said?  He said “Okay”, and he pulled out his inspection pad and filled it out in triplicate and handed me the green copy to take back to the DMV office.  We were getting plates – and just to be sure, one small ladder stayed behind.

20170912_113614When we arrived back at the Transito office we lined up at the cashier – one last step.  But nope.  Back to our friendly lady in the office.   I am not even exaggerating.  She unstapled our stack of papers, made new copies, reshuffled, and restapled.   Then she sent us back to the cashier.  After another ½ hour or so the cashier went to talk to the woman in the office and they both came to us, “This telephone bill you gave us to prove your address – it is dated September 2016.  That’s a year old.  We can’t use it- we need a current one.”  WELL NO KIDDING IT’S A YEAR OLD – CAUSE THAT IS HOW LONG THIS THING HAS TAKEN.  ONE YEAR.  Luckily we had just paid our phone bill that morning and it was in our car and we handed it over.  Surely that is it right?  “No we are missing the original registration to prove it was registered in Canada.”  Oh my gosh – you are seriously kidding me.  How can you need more papers?  You have every paper I have ever owned.  It is all stapled in that stack with 1 million staple holes.  I don’t have anything else to give you!  And then she pulled an email out of the file folder I was carrying.  It was the email Grant had sent to the manufacturer asking for another Serial number sticker.  “Okay, this is good enough”.  WHAT?  That paper had nothing to do with the registration – in fact it was evidence we had changed the serial number on the trailer.  But it was in English and she had no idea what it said and she was happy to have one more piece of paper.  Whatever.    Back to the cashier.  We paid the fees.  And then the cashier handed us all our papers back, divided into 2 piles and told us to go back to the office and get 2 copies of this pile and 3 copies of the other one.  WHAT?  We were just in that office.  She made lots of copies.  How can you need more copies?  Back to the office.  More copies.  More fees to pay for the copies.  Back to the cashier who stamped every copy, reshuffled the piles, restapled them all.

And then they handed us the plates.   One year to get plates for a trailer that sits in a storage compound.  Thousands of dollars.  1 ladder.   I have never experienced anything like it.  I still am not really sure what happened – why numbers didn’t match and weren’t in the database and who was really the boss.  I can’t imagine where all those stacks of papers are tonight.  Have they not heard of scanners?  Of computers?  Of the paperless society?    But it is done.  2-ND-7586.   Transaction completed. It would be kind of funny if we didn’t have one more trailer to register and plate.  Stay tuned…..

 

Update – This week’s flyers

You thought I was exaggerating didn’t you?  Here are some pictures of the flyers delivered to our house in the last couple of days:

On the truck windshield:

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On the car windshield right in front of the door:

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Taped to the garage door – directly beside the front door:

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Taped directly above the mailbox:

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Stuck in the door right below the mailbox:

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Everywhere but IN the mailbox!  And since mail does not ever show up here in Mexico, I’m thinking I may have wasted my money!  On the up side, I am very aware that there is a 2 x 1 Pizza special this week.

A Crappy Week? Or a Great Week?

No point lying – this week was difficult, with more bad situations than good.  Or at least that is how I felt at first.  Bad things always take more of our attention, more of our energy, more of our focus. If we’re not careful they will settle in our hearts and become larger than they need to be.  That was my test this week.  Was it a crappy week or was it a great week with a couple of crappy moments?   I mostly failed the test, but when I sit here and think about how to recap our week, I remember we had a lot of great experiences too.  So for the sake of being real I will share some of the bad stuff – but no need to dwell on the details:

  • We had some stuff stolen and lost some stuff – the golf cart keys, Grant’s phone, a watch, a big tub of bungee cords from the back of the truck. Aargh…..
  • I didn’t feel so great.  I had an ear infection and pink eye – painful, plugged ears and red, goopy eyes.
  • We had to take baby Alison to the hospital twice – she had a bad flu and seems to have an allergy to milk. The pediatrician tried to convince her 15-year-old mama that she needs to nurse the baby but she’s embarrassed to discuss that.  She’s 15.
  • We first began the process of importing Grant’s trailer full of tools in September. We have hit roadblock after roadblock.  Months of bureaucracy.  Come back in 3 months.  Bring more papers. Bring different papers.  Pay more pesos.  We finally made it to the final stage of getting the actual plates but needed one last inspection.  We took all the papers – stamped by every imaginable Mexican department – to the inspection place.   And then….. No.  The serial number on our Saskatchewan registration form does not match the serial number on the paperwork done at the border in Nogales.  WHAAAT??
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    Doomed inspection

    In all these steps no one had noticed that the trailer manufacturer had placed 2 VIN stickers on the trailer.  Saskatchewan had recorded one of them.  Mexican had recorded the other.  And they don’t match.  “Okay but senor, you can see both stickers are there.  It is clearly the same trailer.”  No sorry – you will have to take the trailer back to the border and start over.  Have you ever seen 2 gringos stand and just stare blankly at a Mexican official – no language, no emotion.  Just unbelief.  Our only hope is that he said to come talk to his supervisor on Tuesday – maybe he will have a solution?

 

BUT, we had some fun too.  Yesterday we went roller blading AND boogie boarding.  One afternoon we took the golf cart and the Bucerias map and drove up and down a whole bunch of streets and neighborhoods we had never experienced before.  Everywhere we went people waved at us and children ran alongside our cart.  We found new restaurants, new tiendas (stores), new potholes and speed bumps and dirt piles.

Friday we bought a piñata for little Kevin.  Last week when we picked up Jose, his little 2-year-old nephew Kevin kept saying he wanted a piñata.  I have no idea where he got that idea from but he was very serious in his request.  So I told him I would bring a piñata on Friday when we came back.  Of course, I promptly forgot my promise and on Friday morning Grant reminded me.  My first thought was “Oh, he won’t remember I said that”, but after Grant gave me the look of incredulous shock, I remembered how important it is for these children to be able to trust our word and to be able to depend on us.  So we went piñata and candy shopping in a little shop in San Vicente.  The only piñatas they had were far bigger than Kevin but I filled that giant Spiderman with a pile of candy and we delivered it to Kevin.  He was so excited – I expect Kevin has never had anything given just to him.  In a few weeks his 16 year old mama will give him a brother and he will have even less for himself.  We couldn’t stick around to play with him as we had to take baby Alison to the hospital but before we drove away I saw a whole bunch of 2 year olds – most with few clothes, no shoes, droopy diapers – gathering to have their own piñata party in the dirt.

Last night we had good friends over.  I grumbled about our week.  I think I whined.  But as we sat in our candlelit garden sipping coffee and eating cake, I remembered that I really love living here and believe I am placed here for a purpose.  I don’t love everything that happened this week, but I know that every good thing comes with opposition.  I believe in spiritual battles.  And I believe in being bold in spite of it all.  I believe that this week Kevin needed a piñata and that Alison needed to get to a doctor.  I believe that 12 children will have better lives because they learned a couple new English words and were kissed on the forehead by Maestra.  I believe in the Good Shepherd who leads me through the valley and to the still waters on the other side.  So I just step out in faith and say “This was a good week”.

We Made It!

It definitely wasn’t easy but we made it!  With our truck and our trailer and our giant assortment of tools and ladders – we made it.  We had 4 main tasks – to import the:

  1. Trailer
  2. Truck
  3. Tools
  4. Ladders

We spent weeks researching the process and preparing the documentation and finally made a run for the border.  I am not going to tell all the details – it would take more pages than you would ever want to read.  Let me just say that every one of those items had some type of major challenge or incident – it took 2 full days and one sketchy night in Nogales to get it all done.  But it is done and our trailer is now Mexican and filled with Mexican tools and ladders.  Our truck is temporarily Mexican – it can stay for 6 months.  And we are in Bucerias.  The drive itself was beautiful but not easy hauling a heavy load – many mountains in Colorado and New Mexico and in various states in Mexico.  We spent many hours on the verge of overheating as we climbed mountains.  We have one smashed in truck back corner thanks to a run in with a concrete divider as we tried to get out of a customs line that we didn’t mean to be in.  Our GPS took us on a couple of impossibly narrow streets and down one completely washed out road near Tepic.  We had one scammer at a gas station rip our windshield wiper and then insist we had to pay him $650 pesos for new ones – and since it was about to rain we had no choice.  We have 2 new cracks in the windshield.  We did not see a white face for 3 days and most of the places we stopped did not have an English speaker so we had to bungle through with our crappy Spanish.  We were stopped once at some type of inspection point but both my Spanish our paperwork got us through. The roads were so bumpy that my FitBit interpreted all the movement as me taking over 15,000 steps a day while I sat on my butt.

 

But we met amazingly kind people all along the way.  People in small towns stopped to watch our big rig go by – children waving, old men smiling.  Hotel managers who worked hard to find a safe place to park at night and security guards who promised to keep our stuff safe.   It was a week we will never forget, but we are more than happy to be sleeping in our bed in Bucerias tonight.  As we came around the corner from Sayulita heading into Bucerias, we both just grinned.  It felt like home – it felt right!  WE MADE IT!

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Not the Best Start….

Wimg_20160921_165517ell Day 1 was not exactly a success.  At all.  Except that we did make it through the first Custom crossing and are now traveling in the United States.  The Border Guards looked over our list for quite a while and waived us through without even looking in the trailer.   So the thing I was most worried about was a breeze.  Everything else about today was a tornado.

Yesterday Grant took the trailer in for a good checkup – he got the axles greased and the tires checked and all was ready to go.  We left home early and the first stop was to gas up in Regina.  That’s when a good samaritan pointed out that we had a flat tire on the trailer.   Dang.  Off we went back to the tire shop to get a new tire – no big deal, only one hour behind schedule.  We drove out of town and after about an hour Grant thought the trailer felt a bit weird so we pulled over and WHAT?   We have another flat tire.  The brand new one that we just bought an hour ago.  So we pull over on to a side dirt road, take all the suitcases out to get at the tire jack, take off the tire and head back to Regina to get another new tire.  Okay so now we’re 3 hours behind schedule.  We can handle that.

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After our successful pass through the border crossing, we were high fiving as we headed into the little town of Plentywood, Montana.  As we pulled into the first gas station, Grant and I both noticed something weird rolling by – wait, what? it’s our TIRE – rolling past us and coming to rest right beside the door of the gas station.   Obviously the tire guy had not tightened the bolts and now there were no bolts left and the rim was wrecked.  Well the good news is that there is a tire shop right across street – the bad news is that it is just about to close and won’t be open tomorrow.  Okay, but there’s more good news because there is another tire shop in town just down the street – nope it’s more bad news because when we arrive they are in the middle of a power outage.  The whole block.  Not sure when they’ll have power back.  Maybe tomorrow. Maybe.

So we’re spending our first night of this grand adventure 100 miles from home in the Sherwood Inn in Plentywood, Montana with 3 tires on our trailer.  We decided to go out and see if there is anything to see or do in Plentywood but the only businesses open were the Liquor Store and the Ammunition Shop.  Welcome to Montana where you can always find guns and beer but can’t be sure about power.  We settled for a pizza at Fergies.

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Apparently we’re not the only Canadians who have been stranded in this town

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Did find some Montana Rider Pride though

 

 

So now we are many, many hours behind schedule and my earlier blog about learning to trust is surely being tested!  When we texted our Mexican guy Ramses to tell him our arrival date was shifting, he told us “Don’t worry, be happy – everything will be okay.”  Which reminded my why I really love Mexican people and why we’re doing this craziness!

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Tomorrow will be a better day – on the road again!  Maybe…..